I have placed an order but haven’t heard from anyone. Please submit an online complaint with your contact details and a member of our team will check on the status of your order. Related articles I don’t want to book my appointment(s) online, can I speak to someone instead? I am a landlord. What happens if my tenants tell you they have consent, but they don’t? I have made an appointment online using ConnectMe but I have forgotten the day/time I rent my house. Can I get fibre? Why have you sent me a link to book my appointment(s) online?