I have placed an order but haven’t heard from anyone. Please submit an online complaint with your contact details and a member of our team will check on the status of your order. Related articles How to connect your fibre modem to the Optical Network Terminal (ONT) My fibre broadband setup is missing the yellow optical cable Can I use any existing conduit/duct to bring fibre from the street to my house? My appointment was cancelled because the technician said I'm sick The black power adaptor for my Optical Network Terminal (ONT) is missing