We need someone over the age of 18 to be present for at least two of the three visits – specifically, the first visit and the last visit.
Someone needs to be present at the planning visit who is authorised to agree to the plan and sign our End User Terms. This visit will be completed within an agreed two hour window.
We also need someone to be present during the internal Connect visit. They need to grant access to our contractors and be able to make decisions if there is an unforeseen issue with the planned connection. We will agree a four hour window for this visit.
If this cannot be arranged, we cannot complete the installation and will advise your internet provider that we cannot proceed.