We endeavour to connect you to fibre broadband as quickly as possible. For most connections we'll have the work completed within a couple of weeks of receiving an order.
In some cases, such as a complex building, a right of way or where third party consent is required, a connection can take longer to complete.
This is because our fibre broadband network is entirely new infrastructure that we need to install from the road into your house. It usually requires civil construction work.
We’re also receiving several thousand orders for fibre broadband every month – which can impact how quickly we can connect a property.