COVID-19 - Caring for our community – Enable Networks

Keeping our community safe when undertaking work

Our region is now at COVID-19 Alert Level 2. We're operating business as usual, with added safety precautions to ensure it remains safe to do so.

Enable is a Lifeline Utility provider and can continue all usual operations activity safely under Alert Levels 1, 2 and 3.

Under Alert Level 4, we can connect (or restore) essential customers only, where a technician is required to enter a customer's premises.

Please refer to our detailed COVID-19 Health and Safety protocols for more information on how we're keeping our community safe at this time.

You can stay up to date by following Enable Fibre Broadband on Facebook

What work is Enable undertaking under Alert Level 2?

If you haven’t ordered fibre yet, get in touch with your internet provider today. We're connecting our community, with added precautions in place to ensure it remains safe to do so. You can read more below about our health and safety protocols.

Keeping our community safe when undertaking work

The wellbeing of Enable’s customers and staff is always our top priority. We’re following the Ministry of Health’s advice and are taking every precaution we can to help prevent the spread of COVID-19.

We ask if you feel unwell with cold or flu-like symptoms, have been in contact with a person confirmed or suspected to have COVID-19, have returned from a Level 3 region in the last seven days or have visited a location of interest in the times specified by the Government, please call us to reschedule any existing fibre appointments.

Here are a few steps we’re taking to protect your health when we’re inside your home or business.

Our commitment to you under Alert Level 2:

Ensure our staff stay home if sick or unwell with cold or flu-like symptoms.
Have stand down periods for our staff following travel or ill-health.
Strict hand and equipment hygiene practices for all site visits and field activities.
Ensure customers are aware of our Health and Safety protocols, and where to find additional information, at the time of booking.
No direct or close contact with customers where possible.
Ensure our technicians wear face masks and gloves for all interactions with customers. They will be equipped with additional protective gear including but not limited to protective clothing and respiratory protection as required – such as, when connecting a high-risk/vulnerable customer.
Ensure 2m physical distancing for all site visits and field activities.
When a technician will be entering a customer’s home or business, we will gather written evidence of health status checks with the customer at the time of booking, on the day prior and on the day of an appointment.
Our team will complete a site risk assessment, to determine any further safety and operational controls needed on the day of a customer’s appointment.

Your cooperation is needed:

If your appointment involves a technician entering your home or business, they will be asking you a series of Health and Safety questions prior to their arrival to ensure we keep our people and our community safe.
Please assist us by maintaining physical distancing.
We ask that all customers wear a face mask, or isolate in another room, when a technician is working inside your premise.
We appreciate your understanding if your appointment needs to be rescheduled. The decision for our technicians to put their health, and that of our community, first is one that we stand by.

For detailed information on the steps we’re taking to protect your health when we’re inside your home or business, please refer to our Help article NZ COVID-19 Alert Level system and Enable's Health and Safety protocols.