Keeping our community safe when undertaking work
As of 12 September 2022, New Zealand removed the Traffic Light System. We're operating business as usual, where it's safe to do so.
Enable is a Lifeline Utility provider and can continue all usual operations activity safely.
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Keeping our community safe when undertaking work
Keeping our community safe when undertaking work
The wellbeing of Enable’s customers and staff is always our top priority. We’re following the Ministry of Health’s advice and are taking every precaution we can to help prevent the spread of COVID-19.
We ask if you feel unwell with cold or flu-like symptoms, or anyone in your household is in self-isolation, please call us to reschedule any existing fibre appointments.
Here are a few steps we’re taking to protect your health when we’re inside your home or business:
- Ensure our staff stay home if sick or unwell with cold or flu-like symptoms.
- Strict hand and equipment hygiene practices for all site visits and field activities
- Our technicians will be equipped with additional protective gear including but not limited to protective clothing and respiratory protection as required - such as, when connecting a high-risk/vulnerable customer.
- When a technician will be entering a customer’s home or business, we will gather written evidence of health status checks with the customer at the time of booking, on the day prior and on the day of an appointment.
- Our team will complete a site risk assessment, to determine any further safety and operational controls needed on the day of a customer’s appointment.
- Ensure customers are aware of our Health and Safety protocols, and where to find additional information, at the time of booking.
Your cooperation is needed:
- If your appointment involves a technician entering your home or business, they will be asking you a series of Health and Safety questions prior to their arrival to ensure we keep our people and our community safe.
- We ask that you open at least one window in your room, to allow for natural ventilation.
- We appreciate your understanding if your appointment needs to be rescheduled. The decision for our technicians to put their health, and that of our community, first is one that we stand by.
Frequently Asked Questions
Why is Enable continuing to operate during the COVID-19 pandemic?
Does Enable have the capacity to carry us through the COVID-19 pandemic?
What can I do to get connected quicker, as I am now required to work from home?
I am stuck in the consenting process, but I want Enable fibre now. How can I speed this up?