COVID-19 - Caring for our community

Frequently Asked Questions

Keeping our community safe when undertaking work

 

 

Enable is a Lifeline Utility provider and can continue all usual operations activity safely. You can stay up to date by following Enable Fibre Broadband on Facebook.

 

 

 

 

Keeping our community safe when undertaking work

 

The wellbeing of Enable’s customers and staff is always our top priority. We’re following the Ministry of Health’s advice and are taking every precaution we can to help prevent the spread of COVID-19.

We ask if anyone in your household has tested positive, please call us to reschedule any existing fibre appointments.

Here are a few steps we’re taking to protect your health when we’re inside your home or business:

• Ensure our staff stay home if sick or unwell with cold or flu-like symptoms. 
• Strict hand and equipment hygiene practices for all site visits and field activities
• Our technicians will be equipped with additional protective gear including but not limited to protective clothing and respiratory protection as required - such as, when connecting a high-risk/vulnerable customer.
• When a technician will be entering a customer’s home or business, we will gather written evidence of health status checks with the customer on the day prior to an appointment. 
• Ensure customers are aware of our Health and Safety protocols, and where to find additional information, at the time of booking.

Your cooperation is needed: 

• We ask if anyone in your household has tested positive for Covid-19, please call us to reschedule any existing fibre appointments.
• If your appointment involves a technician entering your home or business, they will be asking you a series of Health and Safety questions prior to their arrival to ensure we keep our people and our community safe. 
• We appreciate your understanding if your appointment needs to be rescheduled. The decision for our technicians to put their health, and that of our community, first is one that we stand by.

 

 

 

 

 

 

 

Frequently Asked Questions

 

 

I'm considered a ‘vulnerable customer’ or ‘in a high-risk category’ as determined by the Ministry of Health. What does that mean?

Why is Enable continuing to operate during the COVID-19 pandemic?

Does Enable have the capacity to carry us through the COVID-19 pandemic?

What can I do to get connected quicker, as I am now required to work from home?

I am stuck in the consenting process, but I want Enable fibre now. How can I speed this up?

I have an upcoming appointment booked to get connected to fibre. What does this mean if a technician is entering my home?