Keeping our community safe when undertaking work
The country is now at COVID-19 Alert Level 4. Enable is a Lifeline Utility and is identified as a critical business to remain open throughout the lockdown period. We’ll be prioritising essential work with increased controls to connect customers throughout this time.
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What work is Enable undertaking?
We have moved our business to a working from home model in support of our key priority of keeping our community and our people safe. We can operate all functions of our organisation under this new model with added safety precautions.
To ensure the safety of our people and our community, we are only undertaking essential field activity work during the COVID-19 Level 4 Alert period.
Continuity of service to existing customer is a key priority and we are actively monitoring our network performance and will prioritise fault repairs during this time.
We are conscious of the need to support our community to play their role to stop the spread of COVID-19 by staying at home – and a fast, reliable fibre broadband internet connection is a big part of this and we need to balance this with what is essential now.
We are prioritising connections that are required in support of the provision of essential services to our community and will deliver these services in a safe way, including to those customers who have no internet access or need better connectivity to allow them to work from home and learn online for our children.
Keeping our community safe when undertaking work
Keeping our community safe when undertaking work
The wellbeing of Enable’s customers and staff is always our top priority. We’re following the Ministry of Health’s advice and are taking every precaution we can to help prevent the spread of COVID-19. Here are a few steps we’re taking to protect your health when we’re inside your home or business.
These include:
- Having protocols in place for our people and technicians regarding travel policies, and appropriate stand-down periods following travel or ill-health.
- Recording the health status of customers.
- Ensuring our technicians are well prepared regarding their hygiene and cleanliness and that of their equipment.
- Following guidelines around the recommended 2m physical distancing for all interactions with our community
- Avoiding customers being in the same room and having no direct contact with the customer.
- Ensuring our technicians wear protective facemasks and are also equipped with additional protective gear including but not limited to gloves, protective clothing and respiratory protection as required.
We ask if you feel unwell, have returned from overseas in the last two weeks and/or have been in contact with a person confirmed or suspected to have COVID-19, please call us to reschedule any existing fibre appointments.
Frequently Asked Questions
Why is Enable continuing to operate during the COVID-19 pandemic?
Does Enable have the capacity to carry us through the COVID-19 pandemic?
What can I do to get connected quicker, as I am now required to work from home?
I am stuck in the consenting process, but I want Enable fibre now. How can I speed this up?