Keeping our community safe when undertaking work
Our region is currently in 'Red' of the Traffic Light System. We're operating business as usual, with added safety precautions to ensure it remains safe to do so.
Enable is a Lifeline Utility provider and can continue all usual operations activity safely under the COVID-19 Protection Framework.
Please refer to our detailed COVID-19 Health and Safety protocols for more information on how we're keeping our community safe at this time.
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Keeping our community safe when undertaking work
Keeping our community safe when undertaking work
The wellbeing of Enable’s customers and staff is always our top priority. We’re following the Ministry of Health’s advice and are taking every precaution we can to help prevent the spread of COVID-19.
We ask if you feel unwell with cold or flu-like symptoms, or you're in self isolation or awaiting a COVID-19 test result, please call us to reschedule any existing fibre appointments.
Here are a few steps we’re taking to protect your health when we’re inside your home or business.
Our commitment to you under the 'Red' status:
- Ensure our staff stay home if sick or unwell with cold or flu-like symptoms.
- Have stand down periods for our staff following travel or ill-health.
- Strict hand and equipment hygiene practices for all site visits and field activities
- Ensure 2m physical distancing for all site visits and field activities.
- No direct contact with customers where possible.
- Ensure our technicians wear face masks and gloves for all interactions with customers, as well as protective gear including but not limited to protective clothing and respiratory protection.
- When a technician will be entering a customer’s home or business, we will gather written evidence of health status checks with the customer at the time of booking, on the day prior and on the day of an appointment.
- Our team will complete a site risk assessment, to determine any further safety and operational controls needed on the day of a customer’s appointment.
- Ensure our technician uses a QR COVID scan for contact training purposes.
- Ensure customers are aware of our Health and Safety protocols, and where to find additional information, at the time of booking.
Your cooperation is needed:
- If your appointment involves a technician entering your home or business, they will be asking you a series of Health and Safety questions prior to their arrival to ensure we keep our people and our community safe.
- We ask that all customers wear a face mask, or isolate in another room, when a technician is working inside your premise.
- We ask that you open at least one window in your room, to allow for natural ventilation.
- Please assist us in ensuring 2m physical distancing.
- We appreciate your understanding if your appointment needs to be rescheduled. The decision for our technicians to put their health, and that of our community, first is one that we stand by.
For detailed information on the steps we’re taking to protect your health when we’re inside your home or business, please refer to our Help article NZ COVID-19 Protection Framework and Enable's Health and Safety protocols.
Frequently Asked Questions
NZ COVID-19 Protection Framework and Enable's Health and Safety protocols
Why is Enable continuing to operate during the COVID-19 pandemic?
Does Enable have the capacity to carry us through the COVID-19 pandemic?
What can I do to get connected quicker, as I am now required to work from home?
I am stuck in the consenting process, but I want Enable fibre now. How can I speed this up?