COVID-19 - Caring for our community – Enable Networks

Keeping our community safe when undertaking work

We're connecting all customers with added safety precautions to ensure it remains safe to do so.

Enable is a Lifeline Utility provider and can continue all usual operations activity safely under Alert Levels 1, 2 and 3.

Under Alert Level 4, we can connect (or restore) essential customers only, where a technician is required to enter a customer's premises.

Please ensure you call Enable on 0800 434 273 if you, or anyone in your home is at particular risk of Covid-19, or is unwell with flu-like symptoms prior to your appointment, so we can manage the situation appropriately – such as ensuring the person self-isolates in another room while we complete our work.

Please refer to our detailed COVID-19 Health and Safety protocols for more information on how we're keeping our community safe at this time.

If you have any concerns in relation to the Health and Safety protocols followed at your home or business, such as if you would prefer a technician to wear a mask while in your home - please discuss this with our technicians immediately. Alternatively, please call us on 0800 434 273 and our team will be able to help work through your enquiry.

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What work is Enable undertaking currently?

We're operating business as usual with added safety precautions, and are fully prepared to deliver fibre broadband services to the greater Christchurch community. If you haven’t ordered fibre yet, get in touch with your internet provider today!

Keeping our community safe when undertaking work

The wellbeing of Enable’s customers and staff is always our top priority. We’re following the Ministry of Health’s advice and adhering to the recommended guidelines. For detailed information on the steps we’re taking to protect your health when we’re inside your home or business, please refer to our Help article NZ COVID-19 Alert Level system and Enable's Health and Safety protocols

If anyone in your home is at particular risk of Covid-19 or is unwell with flu-like symptoms leading up to your appointment, it is important that you call us so we can manage the situation appropriately – such as ensuring the unwell or high risk person self-isolates in another room while we complete our work. By providing us with this information we can continue to keep our community safe.