COVID-19 - Caring for our community – Enable Networks

Keeping our community safe when undertaking work

Christchurch is now at COVID-19 Alert Level 2. We're connecting all customers with added safety precautions to ensure it remains safe to do so.

You can stay up to date by following Enable Fibre Broadband on Facebook.

What work is Enable undertaking during Alert Level 2?

If you haven’t ordered fibre yet, get in touch with your internet provider today. We're operating business as usual with added safety precautions, and are fully prepared to deliver fibre broadband services to the greater Christchurch community.

Keeping our community safe when undertaking work

The wellbeing of Enable’s customers and staff is always our top priority. We’re following the Ministry of Health’s advice and adhering to the rules and protocols under Alert Level 2. Here are a few steps we’re taking to protect your health when we’re inside your home or business.

This includes:

Having protocols in place to keep track of where our people have been, and appropriate stand-down periods following travel or ill-health.
Ensuring our people follow strict hygiene requirements before entering a customer’s property.
Following guidelines around the recommended 2m physical distancing for all interactions with our community.
Equipping our technicians with protective gear including face masks that they will wear inside your premise.

If anyone in your home is at particular risk or is unwell leading up to your appointment (especially if they are suspected of having COVID-19), or has recently returned from Auckland, it is important that you call us so we can manage the situation appropriately – such as ensuring the unwell or high risk person self-isolates in another room while we complete our work. By providing us with this information we can continue to keep our community safe.