Some members of our community are at a higher risk of severe illness due to COVID-19. An older person may be more vulnerable to COVID-19 as they may have underlying health issues. Those of any age with underlying medical conditions are also at a higher risk. You can visit the Government website for more information.
If there is a vulnerable person in your home, we can safely complete your connection under Alert Level 2 with additional precautions in place. Our technicians are equipped with protective gear to wear inside your home, and we suggest the vulnerable person remains in another room while the technician completes their work. We can discuss this with you before we book your appointment.
If you would prefer to postpone your appointment, we can put your order on hold and be in touch with you when New Zealand is at Alert Level 1.