If you're moving to a new home and the Optical Network Terminal is missing the black power adaptor, please call Enable on 0800 434 273 between 8am-5pm Monday to Friday so we can replace it for you.
To check your equipment, you can find the information in our Help Centre article:
How to connect your fibre modem to the Optical Network Terminal
By ensuring your equipment is plugged in and ready to go, we'll be able to automatically activate your connection on your requested date.