If you're moving to a new home and the Optical Network Terminal is missing the black power adaptor, please call Enable on 0800 434 273 between 8am-5pm Monday to Friday so we can replace it for you.
To check if your equipment is setup correctly, you can find the information in our Help Centre article:
What does a fibre broadband setup inside the home look like?
By ensuring your equipment is plugged in and ready to go, we'll be able to automatically activate your connection on your requested date.