The wellbeing of Enable’s customers and staff is always our top priority. We’re following the Ministry of Health’s advice and adhering to restrictions and protocols relevant to each Alert Level.
One of these rules is to stay at home when you're sick, as this is still the best thing you can do to stop any future spread of COVID-19. By staying at home, you're isolating yourself from others.
To keep our technicians and community safe, we're adhering to this rule by not entering anyone's home when we have not been notified in advance of someone being unwell. Therefore, a technician may advise Enable to reschedule an appointment if there is an unwell person at the premise. Their decision to put their health, and that of our community, first is one that we stand by.
If an appointment requires rescheduling due to an illness, we will do our best to reschedule it for two days' time. This provides our technician with adequate time to put together a risk management plan to ensure it's safe for them to enter your premise - this includes equipping themselves with the necessary personal protective equipment, as well as asking the unwell person to self-isolate in another room for the duration of the appointment.
To avoid the disappointment of a last minute reschedule, please contact us if anyone in your home or business is unwell with flu-like symptoms (especially if they are suspected of having COVID-19). We can then manage the situation appropriately by ensuring the unwell person self-isolates in another room while the technician completes their work, and ensuring the technician wears personal protective equipment.