If you want to continue streaming your entertainment and sport in HD, gaming at high speeds or video calling with no interruptions you’ll want to stay on fibre at your new address.
Don't take your Optical Network Terminal (ONT) box and its power adaptor with you. Enable owns the ONT and we’ll use it to connect the next residents in your home - so please leave it plugged in and ready to go.
Here’s how to get connected at your new address:
Step 1: Before you move, check if fibre is available or perhaps already connected at your new home. You can do this by simply visiting our website and using the search panel to ‘check your address.’
Step 2: Contact your chosen internet provider and let them know you want Enable fibre broadband at your new address. They may try and offer you other services but if you want the fastest, most reliable and future proofed broadband then stay on Enable fibre. You’ll ideally need to give them at least three weeks’ notice before you move to ensure your broadband is up and running when you move in to your new address. If you inform them of your move-in date, they can help set up your fibre on or around that date.
Step 3: Move into your new home and enjoy your fresh fibre connection. If you run into any problems, then please get in touch with your internet provider as they handle your connection once it’s up and running.