The wellbeing of Enable’s customers and staff is always our top priority.
We’ve been monitoring the COVID-19 situation closely - here in Canterbury and across New Zealand. Although the restrictions in Auckland are set to reduce, there is a heightened risk in Canterbury as travel in and out of Auckland resumes. We’re therefore taking every step to ensure the safety of our people and our community. The emergence of COVID-19 has created a new work health and safety risk that we need to manage.
Screening our customers via phone prior to their appointment, to record any recent Auckland travel, ensures our technicians are informed of any risks and can manage the situation appropriately – such as ensuring the person self-isolates in another room while they complete their work.
Please call us if anyone in your home has recently returned from Auckland
If anyone in your home has returned from Auckland in the last two weeks, it is important that you call us so we can manage the situation appropriately.
If an appointment requires rescheduling due to this recent travel, we will do our best to reschedule it for two days' time. This provides our technician with adequate time to put together a risk management plan to ensure it's safe for them to enter your premise - this includes asking the person to self-isolate in another room for the duration of the appointment.
To avoid the disappointment of a last minute reschedule, on top of advising us if anyone is unwell (especially if they are suspected of having COVID-19 or the flu), please also let us know if anyone in your home or business has recently returned from Auckland.