The wellbeing of Enable’s customers and staff is always our top priority. With community transmission present in New Zealand, and with regions in Alert Level 3 or 4, it’s possible anyone who has recently been in these areas may have been exposed.
Therefore, a technician will advise Enable to reschedule an appointment if someone in the home has returned from an area in Alert Level 3 or 4 in the last seven days, and we haven’t had advance notice to be able to work together with you to minimise any potential risk.
We will do our best to reschedule it for seven days' time. This provides our technician with adequate time to put together a risk management plan to ensure it's safe for them to enter your premise - this includes equipping themselves with the necessary personal protective equipment, as well as asking the person who returned from Auckland to self-isolate in another room for the duration of the appointment.
We're confident that we have the protocols in place to connect all customers safely. To avoid the disappointment of a last minute reschedule, please contact us if anyone in your home or business is unwell with cold or flu-like symptoms leading up to your appointment, or has recently returned from a Level 3 or 4 region. We can then manage the situation appropriately by ensuring the person self-isolates in another room while the technician completes their work, and ensuring the technician wears personal protective equipment.