Ordering Enable fibre broadband

Process

• Why does fibre take so long to install?
• When will the build (or civil work) happen?

• Home
• Business

Cost

• How much will my connection cost each month with fibre?
• Will it cost me to have fibre broadband installed?
• I live down a long driveway and right of way, is it expensive to have fibre installed?
• Why does my business have to pay for the install, when it’s free to homes?
• Tell me about your free install offer.

Equipment & Cabling

• Can I use the modem / router and other equipment I have now for my broadband or do I need to replace it?
• Can I buy the internal cable so I can do the internals myself?
• What ducting do I need on my property?
• What equipment do I need for the installation?
• Why have you put my tube where it is?

Shared Access/Right of Way

• What are the different build categories in shared accessways/right of ways and what do they mean?
• I need consent from my neighbour however it’s currently a vacant lot

Communication

• I’ve ordered fibre so why are you notifying my neighbours on my shared accessway or right of way?