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  2. What's involved in the fibre build

What's involved in the fibre build

Working in your street, our reinstatement policy & relocation guidelines.

Process

  • When will the build (or civil work) happen?
  • Connecting to the Network
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Activity

  • Enable is working in my street. How long until you’re done?
  • You’re working in my street without telling me.
  • Why is Enable working in my street?

Problem

  • What happens if there's an issue with any of the work Enable does on my property?
  • The tube outside our house doesn’t line up with our existing duct

Cleanup

  • A mess has been left at my house/on my street. Can you please come and clean up?
  • I’m not happy with the reinstatement work done on my property. Can you fix it?

Enquiry/Complaint

  • I’m not happy with my fibre installation. Can you fix it?
  • I’m not happy with the workmanship. Can you fix it?
  • I’d like to make a noise level complaint.
  • General
  • Consent
  • Changes
  • Damage
  • Health & Safety
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