The process to get your home connected to fibre broadband involves up to three visits, however it could be less depending on the type of home you have.
You can watch our short installation video for a simple explanation on what occurs during each of the three visits.
The time it takes from placing your order to getting connected can vary. It can take a few weeks – particularly if consent is required from some of your neighbours (for example if you live in a block of units) or you rent and require landlord consent.
PLAN - agree the plan
We'll meet you at your home to discuss and agree the path we'll take to bring fibre inside your home. We'll also plan where our network equipment will be installed. It's important for you to consider which central location will be best suited for optimal performance of your fibre connection. Either yourself or someone you authorise needs to be present to agree to the plan, please allow two hours for this appointment.
BUILD - complete the build
We'll complete the preparation work required to bring the fibre to the outside wall of your home, as per the agreed plan. If you live in an apartment or unit, this work may take place in the communal area of your building. We do not need access inside your home to complete this step.
CONNECT – get you connected
Now we'll bring the fibre inside your home, run the internal cabling, install our fibre equipment and connect you to our network. You need to be home for this step, please allow four hours.
You can get the ball rolling by placing an order for Enable fibre broadband with your internet provider today.