Not all existing medical alarms will work over fibre broadband.
We recommend you speak with your medical alarm provider to ensure your alarm will work or to be provided with one that will, before making the move to fibre broadband.
Changes to Copper Landline and Broadband Services in New Zealand
If you have a medical or home alarm operating over the Chorus copper network, here’s what you need to do to keep them connected when you upgrade to fibre.
- Let your internet service provider know
When you place your fibre order with your internet service provider, be sure to let them know you have a monitored home security or medical alarm that relies on a copper connection so we can take the right steps to keep them fully operational when you switch to fibre.
- Get in touch with your alarm provider
Once you’ve ordered fibre, get in touch with your alarm provider to see if your alarm will be compatible with your new fibre broadband service. If you’re upgrading your alarm, it’s a good idea to get it set up and ready to go before you get connected to fibre to minimise any interruptions during the switchover on the day your fibre’s installed.
Many modern alarms will allow you to change connection type and will already have the functionality to do this built in. Older alarms may require an additional IP module to make it compatible, these cost around $200-$250 and can be supplied by security or alarm companies.