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Why Fibre?

  • Changes to Copper Landline and Broadband Services in New Zealand

Performance

  • Will my internet slow down at peak times and when other people are online at the same time?
  • Is fibre broadband really faster than the old copper broadband?

Reliability

  • Does Enable have the capacity to support Christchurch through the COVID-19 pandemic?
  • Will my fibre broadband service work if there is a power cut?
  • Is fibre broadband more reliable than the old copper broadband?

Other Services

  • How to: Chromecast, a step-by-step guide
  • Will my medical alarm work on fibre broadband?
  • Will my house alarm/Sky TV/fax machine/EFTPOS work on fibre broadband?
  • What happens to my landline when I switch to fibre?

Product

  • What data caps may be expected to accompany each product and price point?
  • Who’s the best internet provider to go with?

Preparation

  • Do I need to re-wire my home to enjoy the benefits of fibre broadband?
  • What should I do to prepare my new home for fibre?

Health & Safety & Security

  • Why are you asking me about my health, prior to my appointment?
  • I'm considered a ‘vulnerable customer’ or ‘in a high-risk category’ as determined by the Ministry of Health. What does that mean?
  • I have an upcoming appointment booked to get connected to fibre. What does this mean if a technician is entering my home?
  • Why is Enable continuing to operate during the COVID-19 pandemic?
  • COVID-19 - Caring for our community
  • What does a fibre broadband setup inside the home look like?
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