Home

Why Fibre?

• Changes to Copper Landline and Broadband Services in New Zealand

Performance

• Will my internet slow down at peak times and when other people are online at the same time?
• Is fibre broadband really faster than the old copper broadband?

Reliability

• Will my fibre broadband service work if there is a power cut?
• Is fibre broadband more reliable than the old copper broadband?

Other Services

• I'm a vulnerable customer and I'm switching from copper to fibre
• How to: Chromecast, a step-by-step guide
• Will my medical alarm work on fibre broadband?
• Will my house alarm/Sky TV/fax machine/EFTPOS work on fibre broadband?
• What happens to my landline when I switch to fibre?

Product

• What data caps may be expected to accompany each product and price point?
• Who’s the best internet provider to go with?

Preparation

• Do I need to re-wire my home to enjoy the benefits of fibre broadband?
• What should I do to prepare my new home for fibre?

Health & Safety & Security

• Why are you asking me about my health, prior to my appointment?
• I'm considered a ‘vulnerable customer’ or ‘in a high-risk category’ as determined by the Ministry of Health. What does that mean?
• I have an upcoming appointment booked to get connected to fibre. What does this mean if a technician is entering my home?
• Why is Enable continuing to operate during the COVID-19 pandemic?
• COVID-19 - Caring for our community