Before we can repair the damage, you need to contact your internet provider and advise them. They will contact us to arrange Enable to repair the damage.
It’s important you don’t attempt to repair the damage yourself and that you advise your internet provider as soon as you become aware of the damage, so we can complete the repair as quickly as possible. Fibre cables carry laser light that presents a potential health and safety risk, if exposed. A poor repair can also adversely impact the performance of your broadband service.
As per our End User Terms (Section 2 – Our Network) we reserve the right to charge for damage caused to our network:
Please note we charge a minimum call out fee of $113.85 if a technician is dispatched and we don’t gain agreement to complete the work.