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  1. Enable Networks
  2. Information for Enable fibre broadband customers
  3. Damage

Articles in this section

  • Rodents damaged my fibre
  • My pet damaged my fibre
  • I can’t afford to pay my fibre network repair bill
  • I didn’t approve for you to repair my fibre connection
  • I believe my fibre has been damaged as a result of poor workmanship
  • I did not know about, or agree to, Enable’s End User Terms when I signed up for fibre broadband.
  • I did not know that I would be charged for any damage to my fibre network or equipment.
  • I received a bill for network damage, but I didn't cause it
  • I’m not the homeowner of the property where network damage was done, why did you bill me?
  • If the fibre cable on the fence-line is damaged at any point, do I have to replace it?
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I can’t afford to pay my fibre network repair bill

Please email enablequeries@enable.net.nz as soon as possible, and we will work with you to arrange a payment plan.

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Related articles

  • I did not know that I would be charged for any damage to my fibre network or equipment.
  • I have damaged my fibre, what should I do?
  • I didn’t approve for you to repair my fibre connection
  • Rodents damaged my fibre
  • My pet damaged my fibre
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