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  2. Information for Enable fibre broadband customers

Information for Enable fibre broadband customers

Troubleshooting tips, reporting damaged fibre and general order enquiries.

Speed

  • How do I get the free fibre performance upgrade?
  • Why is my fibre broadband connection slow?

Cost

  • Why has my fibre service gone up in price?

Fault

  • My phone line isn’t working following my fibre broadband installation
  • Is there a fibre outage on the network?
  • Can you pay me compensation for my business’ lost work hours due to your network outage?
  • My connection isn’t working, and my internet provider can’t help.
  • My fibre broadband/telephone has stopped working.

Damage

  • Rodents damaged my fibre
  • My pet damaged my fibre
  • I can’t afford to pay my fibre network repair bill
  • I didn’t approve for you to repair my fibre connection
  • I believe my fibre has been damaged as a result of poor workmanship
  • I did not know about, or agree to, Enable’s End User Terms when I signed up for fibre broadband.

Installation Changes

  • Alterations/Modifications
  • Transfers
  • Removal
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