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  2. Information for Enable fibre broadband customers

Information for Enable fibre broadband customers

Troubleshooting tips, reporting damaged fibre and general order enquiries.

Speed

  • Why is my fibre broadband connection slow?
  • How do I double my fibre speed?

Cost

  • Why has my fibre service gone up in price?

Fault

  • My phone line isn’t working following my fibre broadband installation
  • Is there a fibre outage on the network?
  • Can you pay me compensation for my business’ lost work hours due to your network outage?
  • My connection isn’t working, and my internet provider can’t help.
  • My fibre broadband/telephone has stopped working.

Damage

  • I received a bill for network damage, but I didn't cause it
  • I’m not the homeowner of the property where network damage was done, why did you bill me?
  • If the fibre cable on the fence-line is damaged at any point, do I have to replace it?
  • Do I need to pay for fence line damage?
  • I have damaged my fibre, what should I do?

Installation Changes

  • Alterations/Modifications
  • Transfers
  • Removal
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