Information for Enable fibre broadband customers
Troubleshooting tips, reporting damaged fibre and general order enquiries.
Speed
Cost
Fault
- My phone line isn’t working following my fibre broadband installation
- Is there a fibre outage on the network?
- Can you pay me compensation for my business’ lost work hours due to your network outage?
- My connection isn’t working, and my internet service provider can’t help.
- My fibre broadband/telephone has stopped working.
Damage
- I received a bill for network damage, but I didn't cause it
- I’m not the homeowner of the property where network damage was done, why did you bill me?
- If the fibre cable on the fence-line is damaged at any point, do I have to replace it?
- Do I need to pay for fence line damage?
- I have damaged my fibre, what should I do?