Simply call us on 0800 434 273 Monday-Friday between 8.00am and 5.00pm.
If your order allowed you to book your appointment online using ConnectMe, simply click the link again and you will be able to reschedule your visit online.
Please note that we're receiving large volumes of fibre orders and deciding to reschedule can mean that we may not be able to complete the connection as early as previously arranged.
We now offer Saturday appointments, so be sure to ask a member of our team if you would like to check availability.