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  2. Planning the fibre installation

Planning the fibre installation

What's involved to bring fibre from the street to your home/business.

Process

  • Will there be disruption to my day-to-day business during installation?
  • Home
  • Business
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Planning the Fibre Route

  • General
  • Agreement
  • Street to House
  • Shared Access/Right of Way
See all articles and sections

Appointment

  • My appointment was cancelled because the technician said I'm sick
  • Can I change the date you’re scheduled to do the build in my accessway so I can be home?
  • Can I get my home installation done in the weekend?
  • What does the final Connect appointment involve?
  • How do I reschedule one of my appointments?
  • Can I leave the key out for the technician to just come in so I can be at work during the visit?

Status

  • How to connect your fibre modem to the Optical Network Terminal (ONT)
  • My fibre broadband setup is missing the modem/router ethernet cable
  • My fibre broadband setup is missing the yellow optical cable
  • The black power adaptor for my Optical Network Terminal (ONT) is missing
  • I have placed an order but haven’t heard from anyone.
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