Planning the fibre installation
What's involved to bring fibre from the street to your home/business.
Process
See all articles and sectionsPlanning the Fibre Route
See all articles and sectionsAppointment
- My appointment was cancelled because the technician said I'm sick
- Can I change the date you’re scheduled to do the build in my accessway so I can be home?
- Can I get my home installation done in the weekend?
- What does the final Connect appointment involve?
- How do I reschedule one of my appointments?
- Can I leave the key out for the technician to just come in so I can be at work during the visit?
Status
- How to connect your fibre modem to the Optical Network Terminal (ONT)
- My fibre broadband setup is missing the modem/router ethernet cable
- My fibre broadband setup is missing the yellow optical cable
- The black power adaptor for my Optical Network Terminal (ONT) is missing
- I have placed an order but haven’t heard from anyone.