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  1. Enable Networks
  2. Planning the fibre installation
  3. Appointment

Appointment

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  • My appointment was cancelled because the technician said I'm sick
  • Can I change the date you’re scheduled to do the build in my accessway so I can be home?
  • Can I get my home installation done in the weekend?
  • What does the final Connect appointment involve?
  • How do I reschedule one of my appointments?
  • Can I leave the key out for the technician to just come in so I can be at work during the visit?
  • What if I can’t take time off work for you to do the installation?
  • At what stages during the installation process do I need to be home?
  • I have made an appointment online using ConnectMe but I have forgotten the day/time
  • I have made an appointment online using ConnectMe but I want to change it.
  • I cancelled my appointment(s) on ConnectMe but it won’t let me rebook.
  • I don’t want to book my appointment(s) online, can I speak to someone instead?
  • The link you sent me to book my appointment(s) online isn’t working
  • Why have you sent me a link to book my appointment(s) online?
  • Enable missed my connection – can you compensate my business for lost earnings as a result of not having telecommunications services?
  • Can you pay me for the annual leave I had to take for the missed appointment?
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