If we’ve been unable to work together to resolve your objection to your satisfaction, then it may be necessary to refer the matter to be resolved under the third-party dispute resolution process, managed by Utilities Disputes Limited. Enable will consider whether to refer such situations to Utilities Disputes Limited for consideration and a determination on a case by case basis.
In these cases, property owners are also entitled to refer the matter to Utilities Disputes Limited for consideration. More information can be found at utilitiesdisputes.co.nz.